:root {
  --bg: #eef2f6;
  --bg-gradient-top: #f9fbfd;
  --bg-gradient-bottom: #e8edf3;
  --bg-sidebar: #0f2742;
  --bg-sidebar-hover: #183857;
  --bg-sidebar-active: rgba(126, 168, 214, 0.22);
  --bg-sidebar-border: rgba(255, 255, 255, 0.1);
  --surface: #ffffff;
  --surface-2: #f7f9fc;
  --surface-border: #d8e0ea;
  --surface-hover: #f1f5fa;
  --text: #1d2a3a;
  --text-secondary: #45566b;
  --muted: #7d8ca0;
  --accent: #1f5a95;
  --accent-light: #2e6ba8;
  --accent-bg: rgba(31, 90, 149, 0.08);
  --accent-border: rgba(31, 90, 149, 0.22);
  --danger: #c0362c;
  --danger-bg: rgba(192, 54, 44, 0.09);
  --warning: #b06b0f;
  --warning-bg: rgba(176, 107, 15, 0.1);
  --success: #167553;
  --success-bg: rgba(22, 117, 83, 0.1);
  --info: #2b6899;
  --info-bg: rgba(43, 104, 153, 0.1);
  --sidebar-w: 252px;
  --header-h: 58px;
  --radius: 12px;
  --radius-sm: 8px;
  --shadow-sm: 0 1px 2px rgba(16, 24, 40, 0.06);
  --shadow: 0 2px 8px rgba(16, 24, 40, 0.08);
  --shadow-md: 0 10px 24px rgba(15, 39, 66, 0.12);
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
  font-family: "Source Sans 3", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color: var(--text);
  background: linear-gradient(180deg, var(--bg-gradient-top) 0%, var(--bg-gradient-bottom) 100%);
  min-height: 100vh;
  display: flex;
  overflow-x: hidden;
  -webkit-font-smoothing: antialiased;
}

h1, h2, h3, h4 {
  font-family: "Manrope", -apple-system, sans-serif;
  margin: 0;
  color: var(--text);
}

a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }

.sidebar {
  position: fixed;
  left: 0;
  top: 0;
  bottom: 0;
  width: var(--sidebar-w);
  background: linear-gradient(180deg, #123255 0%, var(--bg-sidebar) 56%, #0c2037 100%);
  display: flex;
  flex-direction: column;
  z-index: 100;
  transition: transform 0.25s ease;
  border-right: 1px solid rgba(255, 255, 255, 0.08);
}

.sidebar-brand {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 24px 20px;
  border-bottom: 1px solid var(--bg-sidebar-border);
}

.brand-icon {
  width: 38px;
  height: 38px;
  border-radius: 10px;
  background: linear-gradient(145deg, #2e6ba8 0%, #1d4f82 100%);
  display: grid;
  place-items: center;
  font-size: 0.95rem;
  color: #fff;
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.18);
}

.brand-text {
  font-family: "Manrope", sans-serif;
  font-weight: 800;
  font-size: 1rem;
  letter-spacing: 0.1em;
  color: #f3f7fc;
}

.sidebar-nav {
  list-style: none;
  flex: 1;
  padding: 16px 12px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.nav-link {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 11px 14px;
  border-radius: var(--radius-sm);
  color: rgba(236, 243, 250, 0.72);
  font-weight: 600;
  font-size: 0.9rem;
  transition: all 0.15s;
  text-decoration: none;
}

.nav-link:hover {
  background: var(--bg-sidebar-hover);
  color: #ffffff;
  text-decoration: none;
}

.nav-link.active {
  background: var(--bg-sidebar-active);
  color: #e8f2fb;
  box-shadow: inset 0 0 0 1px rgba(173, 205, 238, 0.25);
}

.nav-link i { width: 18px; text-align: center; font-size: 0.9rem; }

.sidebar-footer {
  padding: 16px;
  border-top: 1px solid var(--bg-sidebar-border);
}

.user-info { display: flex; align-items: center; gap: 10px; }
.sidebar-footer-actions { display: flex; gap: 8px; margin-top: 12px; }
.footer-action {
  align-items: center;
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.12);
  color: #eaf1f8;
  display: inline-flex;
  gap: 8px;
}
.footer-action:hover { background: rgba(255, 255, 255, 0.14); text-decoration: none; }

.user-avatar {
  width: 34px;
  height: 34px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.12);
  display: grid;
  place-items: center;
  font-size: 0.8rem;
  color: rgba(255, 255, 255, 0.82);
}

.user-name { font-weight: 700; font-size: 0.85rem; color: #f6f9fc; }
.user-role { font-size: 0.72rem; color: rgba(220, 232, 245, 0.82); }

.mobile-header {
  display: none;
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  height: var(--header-h);
  background: var(--bg-sidebar);
  align-items: center;
  gap: 12px;
  padding: 0 16px;
  z-index: 90;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.mobile-header .brand-text { color: #fff; }

.menu-toggle {
  background: none;
  border: none;
  color: #fff;
  font-size: 1.1rem;
  cursor: pointer;
  padding: 8px;
}

.main-content {
  margin-left: var(--sidebar-w);
  flex: 1;
  padding: 32px;
  min-height: 100vh;
  width: calc(100% - var(--sidebar-w));
  max-width: 1640px;
}

.login-shell {
  align-items: center;
  display: flex;
  justify-content: center;
  min-height: 100vh;
  padding: 32px;
  width: 100%;
}
.login-card {
  background: linear-gradient(180deg, rgba(255,255,255,0.98), rgba(247,250,252,0.96));
  border: 1px solid var(--surface-border);
  border-radius: 18px;
  box-shadow: var(--shadow-md);
  max-width: 460px;
  padding: 32px;
  width: 100%;
}
.login-brand {
  align-items: center;
  display: flex;
  gap: 14px;
  margin-bottom: 24px;
}
.login-brand h1 { font-size: 1.4rem; }
.login-brand p { color: var(--text-secondary); margin-top: 4px; }
.modal-backdrop {
  align-items: center;
  background: rgba(15, 39, 66, 0.42);
  display: flex;
  inset: 0;
  justify-content: center;
  padding: 24px;
  position: fixed;
  z-index: 120;
}
.modal-backdrop.hidden { display: none; }
.modal-card {
  background: var(--surface);
  border: 1px solid var(--surface-border);
  border-radius: 16px;
  box-shadow: var(--shadow-md);
  max-height: calc(100vh - 48px);
  max-width: 980px;
  overflow: auto;
  width: 100%;
}
.prompt-modal { padding: 24px; }
.modal-header {
  align-items: center;
  display: flex;
  justify-content: space-between;
  margin-bottom: 16px;
}
.modal-body {
  display: grid;
  gap: 14px;
}

.page-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 16px;
  margin-bottom: 28px;
}

.page-title {
  font-size: 1.6rem;
  font-weight: 800;
  letter-spacing: 0.01em;
}

.page-subtitle {
  color: var(--text-secondary);
  margin-top: 4px;
  font-size: 0.9rem;
}

.header-actions { display: flex; gap: 10px; align-items: center; }

.date-badge {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 14px;
  background: var(--surface);
  border: 1px solid var(--surface-border);
  border-radius: var(--radius-sm);
  font-size: 0.82rem;
  color: var(--text-secondary);
  box-shadow: var(--shadow-sm);
}

.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
  gap: 16px;
  margin-bottom: 24px;
}

.kpi-grid-4 { grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); }

.kpi-card {
  background: var(--surface);
  border: 1px solid var(--surface-border);
  border-radius: var(--radius);
  padding: 20px;
  display: flex;
  align-items: center;
  gap: 14px;
  box-shadow: var(--shadow-sm);
  transition: box-shadow 0.2s, transform 0.2s;
}

.kpi-card:hover {
  box-shadow: var(--shadow-md);
  transform: translateY(-1px);
}

.kpi-icon {
  width: 44px;
  height: 44px;
  border-radius: 10px;
  display: grid;
  place-items: center;
  font-size: 1rem;
  flex-shrink: 0;
}

.kpi-body { flex: 1; min-width: 0; }

.kpi-value {
  font-family: "Manrope", sans-serif;
  font-size: 1.45rem;
  font-weight: 800;
  line-height: 1.2;
  color: var(--text);
}

.kpi-label {
  font-size: 0.78rem;
  color: var(--muted);
  margin-top: 2px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  font-weight: 700;
}

.kpi-trend {
  font-size: 0.75rem;
  font-weight: 700;
  padding: 3px 8px;
  border-radius: 4px;
  white-space: nowrap;
}

.kpi-trend.up { color: var(--success); background: var(--success-bg); }
.kpi-trend.down { color: var(--danger); background: var(--danger-bg); }

.charts-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
  margin-bottom: 24px;
}

.chart-card,
.table-card,
.panel,
.email-list,
.email-detail,
.post-detail-panel,
.message-card,
.social-post-card {
  background: var(--surface);
  border: 1px solid var(--surface-border);
  border-radius: var(--radius);
  box-shadow: var(--shadow-sm);
}

.chart-card,
.table-card,
.panel,
.post-detail-panel,
.message-card,
.social-post-card { padding: 20px; }

.chart-header,
.table-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 16px;
}

.chart-header h3,
.table-header h3 {
  font-size: 0.92rem;
  font-weight: 700;
}

.chart-legend { display: flex; gap: 16px; }
.legend-item { display: flex; align-items: center; gap: 6px; font-size: 0.78rem; color: var(--text-secondary); }
.legend-dot { width: 8px; height: 8px; border-radius: 999px; display: inline-block; }
.chart-body { height: 240px; position: relative; }
.chart-body-doughnut { height: 270px; }

.btn-link {
  color: var(--accent);
  font-size: 0.82rem;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 6px;
}

.btn-link:hover { text-decoration: underline; }
.table-responsive { overflow-x: auto; }
.data-table { width: 100%; border-collapse: collapse; }

.data-table th,
.data-table td {
  padding: 11px 14px;
  text-align: left;
  border-bottom: 1px solid var(--surface-border);
  font-size: 0.88rem;
  white-space: nowrap;
}

.data-table th {
  font-weight: 700;
  color: var(--muted);
  font-size: 0.74rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  background: var(--surface-2);
}

.data-table tbody tr:hover td { background: var(--surface-hover); }

.ref-badge {
  background: var(--accent-bg);
  color: var(--accent);
  padding: 3px 9px;
  border-radius: 4px;
  font-weight: 700;
  font-size: 0.8rem;
  font-family: "Cascadia Code", "SF Mono", monospace;
}

.route-badge {
  background: var(--info-bg);
  color: var(--info);
  padding: 3px 9px;
  border-radius: 4px;
  font-weight: 600;
  font-size: 0.82rem;
}

.price { font-weight: 700; color: var(--success); }
.status-pill {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 4px;
  font-size: 0.74rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.status-confirmed { background: var(--success-bg); color: var(--success); }
.status-rescheduled { background: var(--info-bg); color: var(--info); }
.status-cancelled { background: var(--danger-bg); color: var(--danger); }
.status-completed { background: var(--info-bg); color: var(--info); }
.status-open { background: var(--warning-bg); color: var(--warning); }
.status-in_progress { background: var(--info-bg); color: var(--info); }
.status-resolved { background: var(--success-bg); color: var(--success); }
.status-sent, .status-replied { background: var(--success-bg); color: var(--success); }
.status-closed { background: var(--surface-2); color: var(--muted); }

/* ── Filter tabs ─────────────────────────────────────────────────────────── */
.filter-tabs {
  display: flex;
  gap: 4px;
  flex-wrap: wrap;
}
.filter-tab {
  background: transparent;
  border: 1px solid var(--surface-border);
  border-radius: 20px;
  color: var(--text-secondary);
  cursor: pointer;
  font-family: inherit;
  font-size: 0.78rem;
  font-weight: 600;
  padding: 4px 13px;
  transition: background 0.15s, color 0.15s, border-color 0.15s;
  white-space: nowrap;
}
.filter-tab:hover { background: var(--surface-hover); color: var(--text); }
.filter-tab.active {
  background: var(--accent);
  border-color: var(--accent);
  color: #fff;
}
.filter-tab .tab-count {
  background: rgba(255,255,255,.22);
  border-radius: 10px;
  font-size: 0.72rem;
  margin-left: 5px;
  padding: 0 5px;
}
.filter-tab:not(.active) .tab-count {
  background: var(--surface-border);
  color: var(--muted);
}

/* ── Complaint detail expand ─────────────────────────────────────────────── */
.complaint-row { cursor: pointer; }
.complaint-detail-row td {
  background: var(--surface-2) !important;
  padding: 0 !important;
}
.complaint-detail-inner {
  border-left: 3px solid var(--accent);
  font-size: 0.84rem;
  line-height: 1.6;
  margin: 0 14px 12px 14px;
  padding: 10px 14px;
  color: var(--text-secondary);
}
.complaint-detail-inner strong { color: var(--text); }

.panel h2 {
  font-size: 0.95rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  gap: 8px;
}

.panel h2 i { color: var(--accent); font-size: 0.9rem; }

.panel-subtitle {
  margin: 8px 0 16px;
  color: var(--text-secondary);
  font-size: 0.88rem;
  line-height: 1.5;
}

.calls-layout { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 16px; }
.controls { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 12px; margin-top: 12px; }

label {
  display: grid;
  gap: 5px;
  font-weight: 600;
  font-size: 0.82rem;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

select,
.form-input {
  border: 1px solid var(--surface-border);
  background: var(--surface);
  color: var(--text);
  padding: 9px 12px;
  border-radius: var(--radius-sm);
  font-family: inherit;
  font-size: 0.88rem;
  width: 100%;
  transition: border-color 0.15s, box-shadow 0.15s;
}

select:focus,
.form-input:focus {
  outline: none;
  border-color: var(--accent);
  box-shadow: 0 0 0 3px var(--accent-bg);
}

textarea.form-input { resize: vertical; }
.button-row { margin-top: 18px; display: flex; gap: 10px; flex-wrap: wrap; }
.section-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; }

.btn {
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  padding: 9px 18px;
  font-weight: 700;
  font-family: "Manrope", sans-serif;
  font-size: 0.85rem;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 7px;
  transition: all 0.15s;
  line-height: 1.4;
}

.btn:disabled { opacity: 0.45; cursor: not-allowed; }
.btn-primary { background: var(--accent); color: #fff; border-color: var(--accent); }
.btn-primary:hover:not(:disabled) { background: var(--accent-light); }
.btn-danger { background: var(--danger); color: #fff; border-color: var(--danger); }
.btn-danger:hover:not(:disabled) { background: #d14d43; }

.btn-ghost {
  background: var(--surface);
  color: var(--text-secondary);
  border-color: var(--surface-border);
}

.btn-ghost:hover:not(:disabled) { background: var(--surface-hover); color: var(--text); }
.small-btn, .btn-sm { padding: 6px 12px; font-size: 0.8rem; }
.btn-xs { padding: 5px 10px; font-size: 0.76rem; }

.tools-info { margin-top: 20px; padding-top: 16px; border-top: 1px solid var(--surface-border); }

.tools-info h4 {
  font-size: 0.82rem;
  margin-bottom: 10px;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  gap: 8px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  font-weight: 700;
}

.tools-grid { display: flex; flex-wrap: wrap; gap: 8px; }

.tool-chip {
  background: var(--accent-bg);
  border: 1px solid var(--accent-border);
  color: var(--accent);
  padding: 5px 12px;
  border-radius: 4px;
  font-size: 0.78rem;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 6px;
}

.log {
  margin-top: 12px;
  min-height: 300px;
  max-height: 500px;
  overflow-y: auto;
  border-radius: var(--radius-sm);
  border: 1px solid var(--surface-border);
  background: var(--surface-2);
  padding: 12px;
  font-size: 0.88rem;
}

.log-entry {
  padding: 8px 12px;
  border-radius: var(--radius-sm);
  margin-bottom: 6px;
  border-left: 3px solid transparent;
  font-size: 0.85rem;
  background: var(--surface);
  border: 1px solid var(--surface-border);
}

.log-entry.sys { border-left-color: var(--muted); }
.log-entry.user { border-left-color: var(--success); background: var(--success-bg); }
.log-entry.ai { border-left-color: var(--accent); background: var(--accent-bg); }

.recordings-panel { margin-bottom: 24px; }
.recordings-list { margin-top: 12px; display: grid; gap: 6px; }

.recording-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  border: 1px solid var(--surface-border);
  border-radius: var(--radius-sm);
  background: var(--surface-2);
  padding: 10px 14px;
}

.recording-item span {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  color: var(--text-secondary);
  font-size: 0.85rem;
}

.recording-item a,
.btn-sm {
  color: var(--text-secondary);
  font-weight: 600;
  text-decoration: none;
  border: 1px solid var(--surface-border);
  border-radius: var(--radius-sm);
  padding: 5px 12px;
  font-size: 0.8rem;
  display: flex;
  align-items: center;
  gap: 6px;
  flex-shrink: 0;
  background: var(--surface);
  cursor: pointer;
  transition: all 0.15s;
}

.recording-item a:hover,
.btn-sm:hover { background: var(--surface-hover); text-decoration: none; }

.btn.btn-primary.btn-sm {
  background: var(--accent);
  color: #fff;
  border-color: var(--accent);
}

.btn.btn-primary.btn-sm:hover:not(:disabled) {
  background: var(--accent-light);
  color: #fff;
  border-color: var(--accent-light);
}

.btn.btn-danger.btn-sm {
  background: var(--danger);
  color: #fff;
  border-color: var(--danger);
}

.btn.btn-danger.btn-sm:hover:not(:disabled) {
  background: #d14d43;
  color: #fff;
  border-color: #d14d43;
}

.pill {
  font-size: 0.78rem;
  font-weight: 700;
  border-radius: 4px;
  padding: 6px 12px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.pill.idle { background: var(--surface-2); color: var(--muted); border: 1px solid var(--surface-border); }
.pill.live { background: var(--success-bg); color: var(--success); border: 1px solid rgba(22, 117, 83, 0.3); }
.pill.error { background: var(--danger-bg); color: var(--danger); border: 1px solid rgba(192, 54, 44, 0.32); }

.email-layout { display: grid; grid-template-columns: 170px 320px 1fr; gap: 16px; min-height: 600px; }
.email-sidebar { display: flex; flex-direction: column; gap: 2px; }
.section-label {
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.06em;
  padding: 0 12px 6px;
  text-transform: uppercase;
}

.email-folder-btn {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 12px;
  border: none;
  border-radius: var(--radius-sm);
  background: transparent;
  color: var(--text-secondary);
  font-weight: 600;
  font-size: 0.88rem;
  cursor: pointer;
  font-family: inherit;
  transition: all 0.15s;
}

.email-folder-btn:hover { background: var(--surface-hover); color: var(--text); }
.email-folder-btn.active { background: var(--accent-bg); color: var(--accent); }

.folder-count {
  margin-left: auto;
  background: var(--accent);
  color: #fff;
  padding: 1px 7px;
  border-radius: 4px;
  font-size: 0.7rem;
  font-weight: 800;
}

.email-list,
.email-detail { overflow-y: auto; max-height: 700px; }
.email-item { padding: 14px 16px; border-bottom: 1px solid var(--surface-border); cursor: pointer; transition: background 0.15s; display: flex; gap: 10px; }
.email-item:last-child { border-bottom: none; }
.email-item:hover { background: var(--surface-hover); }
.email-item.selected { background: var(--accent-bg); border-left: 3px solid var(--accent); }
.email-item.unread .email-sender { color: var(--text); font-weight: 800; }
.email-item.unread .email-subject { color: var(--text); font-weight: 700; }
.email-star { color: var(--surface-border); cursor: pointer; padding-top: 2px; transition: color 0.15s; }
.email-star:hover, .email-star.starred { color: var(--warning); }
.email-item-body { flex: 1; min-width: 0; }
.email-item-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 3px; }
.email-sender { font-weight: 600; font-size: 0.85rem; color: var(--text-secondary); }
.email-date { font-size: 0.73rem; color: var(--muted); flex-shrink: 0; }
.email-subject { font-size: 0.85rem; font-weight: 600; margin-bottom: 3px; color: var(--text-secondary); }
.email-preview { font-size: 0.78rem; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.email-labels { display: flex; gap: 4px; margin-top: 6px; flex-wrap: wrap; }

.email-label {
  padding: 1px 7px;
  border-radius: 3px;
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.label-complaint, .label-refund { background: var(--danger-bg); color: var(--danger); }
.label-urgent { background: var(--warning-bg); color: var(--warning); }
.label-high { background: var(--danger-bg); color: var(--danger); }
.label-medium { background: var(--info-bg); color: var(--info); }
.label-low { background: var(--surface-2); color: var(--muted); }
.label-booking { background: var(--info-bg); color: var(--info); }
.label-baggage { background: rgba(27, 99, 162, 0.12); color: #1b63a2; }
.label-notification { background: var(--surface-2); color: var(--muted); }
.label-resolved { background: var(--success-bg); color: var(--success); }

.email-detail { padding: 28px; }
.email-detail-header { margin-bottom: 20px; }
.email-detail-header h2 { font-size: 1.15rem; margin-bottom: 14px; line-height: 1.4; }
.email-meta { display: flex; flex-direction: column; gap: 4px; font-size: 0.83rem; color: var(--text-secondary); margin-bottom: 10px; }
.email-meta strong { color: var(--text); }

.email-body-content {
  font-size: 0.9rem;
  line-height: 1.75;
  color: var(--text);
  padding: 20px 0;
  border-top: 1px solid var(--surface-border);
  border-bottom: 1px solid var(--surface-border);
}

.email-actions { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 18px; }
.empty-detail { display: flex; flex-direction: column; align-items: center; justify-content: center; height: 100%; min-height: 300px; color: var(--muted); gap: 10px; }
.empty-detail i { font-size: 2rem; opacity: 0.35; }
.empty-detail p { font-size: 0.9rem; }
.compose-form { display: flex; flex-direction: column; gap: 16px; }
.compose-form h3 { margin-bottom: 4px; font-size: 1.05rem; }
.form-group { display: flex; flex-direction: column; gap: 5px; }
.form-group label { font-weight: 600; font-size: 0.8rem; color: var(--text-secondary); }

.ops-grid {
  display: grid;
  grid-template-columns: minmax(320px, 0.9fr) minmax(420px, 1.4fr);
  gap: 18px;
  margin-bottom: 22px;
}
.form-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; }
.form-grid.single { grid-template-columns: 1fr; }
.compact-input { max-width: 280px; }
.helper-text { color: var(--text-secondary); font-size: 0.86rem; margin-top: 12px; }

/* ── Airport picker combobox ──────────────────────────────────────────────── */
.airport-picker { position: relative; }
.airport-dropdown {
  background: var(--surface);
  border: 1px solid var(--accent);
  border-radius: var(--radius-sm);
  box-shadow: 0 6px 18px rgba(0,0,0,.25);
  left: 0; right: 0;
  list-style: none;
  margin: 2px 0 0;
  max-height: 220px;
  overflow-y: auto;
  padding: 4px 0;
  position: absolute;
  top: 100%;
  z-index: 200;
}
.airport-option {
  cursor: pointer;
  display: flex;
  align-items: baseline;
  gap: 8px;
  padding: 8px 12px;
  font-size: 0.87rem;
}
.airport-option:hover, .airport-option.focused {
  background: var(--accent-bg);
}
.airport-option .apt-code {
  background: var(--accent);
  border-radius: 4px;
  color: #fff;
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: .04em;
  padding: 1px 6px;
  flex-shrink: 0;
}
.airport-option .apt-label {
  color: var(--text);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.airport-option .apt-country {
  color: var(--muted);
  font-size: 0.78rem;
  flex-shrink: 0;
  margin-left: auto;
}
.results-list { display: flex; flex-direction: column; gap: 8px; margin-top: 14px; }
.result-row {
  align-items: center;
  background: var(--surface);
  border: 1px solid var(--surface-border);
  border-radius: var(--radius-sm);
  color: var(--text);
  cursor: pointer;
  display: grid;
  font-family: inherit;
  gap: 10px;
  grid-template-columns: 1.2fr 0.8fr 1fr 0.7fr;
  padding: 12px;
  text-align: left;
}
.result-row span { color: var(--muted); display: block; font-size: 0.78rem; margin-top: 2px; }
.result-row:hover, .result-row.active, .selected-row { background: var(--accent-bg); border-color: var(--accent); }
.stack-list { display: flex; flex-direction: column; gap: 8px; margin-top: 12px; }
.stack-row {
  align-items: center;
  background: var(--surface-2);
  border-radius: var(--radius-sm);
  display: flex;
  justify-content: space-between;
  padding: 10px 12px;
}

.social-toolbar { display: flex; justify-content: space-between; align-items: center; flex-wrap: wrap; gap: 12px; margin-bottom: 20px; }
.platform-filters { display: flex; gap: 6px; flex-wrap: wrap; }

.platform-btn {
  display: flex;
  align-items: center;
  gap: 7px;
  padding: 7px 14px;
  border: 1px solid var(--surface-border);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text-secondary);
  font-weight: 600;
  font-size: 0.82rem;
  cursor: pointer;
  font-family: inherit;
  transition: all 0.15s;
  box-shadow: var(--shadow-sm);
}

.platform-btn:hover { background: var(--surface-hover); color: var(--text); }
.platform-btn.active { background: var(--accent-bg); border-color: var(--accent-border); color: var(--accent); }
.social-tabs { display: flex; gap: 2px; }

.social-tab {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 7px 14px;
  border: none;
  border-radius: var(--radius-sm);
  background: transparent;
  color: var(--text-secondary);
  font-weight: 600;
  font-size: 0.85rem;
  cursor: pointer;
  font-family: inherit;
  transition: all 0.15s;
}

.social-tab:hover { background: var(--surface-hover); }
.social-tab.active { background: var(--surface); color: var(--text); box-shadow: var(--shadow-sm); }

.tab-badge {
  background: var(--danger);
  color: #fff;
  padding: 1px 6px;
  border-radius: 4px;
  font-size: 0.68rem;
  font-weight: 800;
}

.social-posts-layout { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.posts-list { display: flex; flex-direction: column; gap: 12px; max-height: 700px; overflow-y: auto; }
.social-post-card { cursor: pointer; transition: all 0.15s; }
.social-post-card:hover, .message-card:hover { box-shadow: var(--shadow-md); }
.social-post-card.selected { border-color: var(--accent); box-shadow: 0 0 0 2px var(--accent-bg); }

.post-header { display: flex; align-items: center; gap: 10px; margin-bottom: 12px; }
.post-avatar { width: 36px; height: 36px; border-radius: 999px; background: var(--accent); display: grid; place-items: center; font-weight: 800; font-size: 0.75rem; color: #fff; }
.post-author { font-weight: 700; font-size: 0.88rem; }
.post-meta { font-size: 0.76rem; color: var(--muted); display: flex; align-items: center; gap: 6px; }
.post-content { font-size: 0.88rem; line-height: 1.6; margin-bottom: 12px; white-space: pre-line; color: var(--text); }
.post-stats { display: flex; gap: 18px; font-size: 0.8rem; color: var(--muted); padding-top: 12px; border-top: 1px solid var(--surface-border); }
.post-stats span { display: flex; align-items: center; gap: 5px; }
.post-detail-header { margin-bottom: 16px; }
.post-detail-header h3 { font-size: 0.95rem; }
.comments-list { display: flex; flex-direction: column; gap: 10px; }

.comment-item {
  display: flex;
  gap: 10px;
  padding: 12px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--surface-border);
  background: var(--surface-2);
}

.comment-avatar {
  width: 32px;
  height: 32px;
  border-radius: 999px;
  display: grid;
  place-items: center;
  font-weight: 700;
  font-size: 0.7rem;
  flex-shrink: 0;
  background: var(--surface-border);
  color: var(--text-secondary);
  border: 2px solid transparent;
}

.comment-avatar.sentiment-positive { border-color: var(--success); background: var(--success-bg); color: var(--success); }
.comment-avatar.sentiment-negative { border-color: var(--danger); background: var(--danger-bg); color: var(--danger); }
.comment-avatar.sentiment-neutral { border-color: var(--muted); }

.comment-body { flex: 1; min-width: 0; }
.comment-header { display: flex; align-items: center; gap: 8px; margin-bottom: 4px; flex-wrap: wrap; }
.comment-user { font-weight: 700; font-size: 0.83rem; }
.comment-date { font-size: 0.73rem; color: var(--muted); }

.sentiment-badge {
  padding: 1px 7px;
  border-radius: 3px;
  font-size: 0.66rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.sentiment-positive { background: var(--success-bg); color: var(--success); }
.sentiment-negative { background: var(--danger-bg); color: var(--danger); }
.sentiment-neutral { background: var(--surface-2); color: var(--muted); border: 1px solid var(--surface-border); }

.comment-text { font-size: 0.85rem; line-height: 1.5; margin-bottom: 8px; color: var(--text); }
.comment-actions { display: flex; gap: 4px; flex-wrap: wrap; }
.reply-form { margin-top: 10px; display: flex; flex-direction: column; gap: 8px; }
.reply-input { font-size: 0.85rem; }
.reply-actions { display: flex; gap: 6px; }

/* ── Conversation layout ── */
.messages-layout { display: grid; grid-template-columns: 300px 1fr; gap: 0; height: 640px; border: 1px solid var(--surface-border); border-radius: var(--radius); overflow: hidden; }
.conversations-list { border-right: 1px solid var(--surface-border); overflow-y: auto; background: var(--surface); }
.conversation-item { display: flex; align-items: center; gap: 10px; padding: 12px 14px; cursor: pointer; border-bottom: 1px solid var(--surface-border); transition: background 0.12s; }
.conversation-item:hover { background: var(--surface-2); }
.conversation-item.selected { background: var(--accent-bg); border-left: 3px solid var(--accent); }
.conversation-item.unread .conv-name { font-weight: 700; }
.conv-avatar { width: 38px; height: 38px; border-radius: 50%; background: #1877F2; color: #fff; display: grid; place-items: center; font-weight: 700; font-size: .75rem; flex-shrink: 0; }
.conv-info { flex: 1; min-width: 0; }
.conv-name { font-size: .85rem; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv-preview { font-size: .75rem; color: var(--muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
.conv-meta { display: flex; flex-direction: column; align-items: flex-end; gap: 4px; flex-shrink: 0; }
.conv-time { font-size: .68rem; color: var(--muted); }
.pending-dot { width: 8px; height: 8px; border-radius: 50%; background: #d97706; }
.conversation-detail { display: flex; flex-direction: column; background: var(--bg); overflow: hidden; }
.conv-thread-header { padding: 12px 16px; border-bottom: 1px solid var(--surface-border); background: var(--surface); flex-shrink: 0; }
.conv-thread-body { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; }
.conv-reply-box { padding: 12px 16px; border-top: 1px solid var(--surface-border); background: var(--surface); flex-shrink: 0; }

.messages-list { display: flex; flex-direction: column; gap: 10px; }
.message-card.replied { opacity: 0.65; }
.message-header { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; }

.message-avatar {
  width: 36px;
  height: 36px;
  border-radius: 999px;
  background: var(--surface-2);
  border: 1px solid var(--surface-border);
  display: grid;
  place-items: center;
  font-weight: 700;
  font-size: 0.78rem;
  color: var(--text-secondary);
}

.message-user { font-weight: 700; font-size: 0.88rem; }
.message-meta { font-size: 0.76rem; color: var(--muted); display: flex; align-items: center; gap: 8px; }
.replied-badge { color: var(--success); font-weight: 600; display: flex; align-items: center; gap: 3px; }
.pending-badge { color: var(--warning); font-weight: 600; }
.message-text { font-size: 0.88rem; line-height: 1.6; margin-bottom: 12px; color: var(--text); }
.message-actions { display: flex; gap: 6px; flex-wrap: wrap; }

.page-loading { display: flex; align-items: center; justify-content: center; min-height: 400px; }
.spinner { width: 32px; height: 32px; border: 3px solid var(--surface-border); border-top-color: var(--accent); border-radius: 999px; animation: spin 0.7s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }

.empty-state {
  color: var(--muted);
  border: 1px dashed var(--surface-border);
  border-radius: var(--radius-sm);
  padding: 28px;
  text-align: center;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
}

.empty-state i { font-size: 1.8rem; opacity: 0.35; }

::-webkit-scrollbar { width: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: #c2ceda; border-radius: 999px; }
::-webkit-scrollbar-thumb:hover { background: #a7b4c3; }

@media (max-width: 1200px) {
  .charts-grid { grid-template-columns: 1fr; }
  .social-posts-layout { grid-template-columns: 1fr; }
}

@media (max-width: 1024px) {
  .email-layout { grid-template-columns: 160px 1fr; }
  .email-detail { display: none; }
  .calls-layout { grid-template-columns: 1fr; }
}

@media (max-width: 768px) {
  .sidebar { transform: translateX(-100%); }
  .sidebar.open { transform: translateX(0); box-shadow: 8px 0 24px rgba(0, 0, 0, 0.28); }
  .mobile-header { display: flex; }

  .main-content {
    margin-left: 0;
    width: 100%;
    padding: 16px;
    padding-top: calc(var(--header-h) + 16px);
  }

  .kpi-grid { grid-template-columns: 1fr 1fr; }
  .ops-grid { grid-template-columns: 1fr; }
  .result-row { grid-template-columns: 1fr; }
  .email-layout { grid-template-columns: 1fr; }
  .email-sidebar { flex-direction: row; flex-wrap: wrap; }
  .social-toolbar { flex-direction: column; align-items: flex-start; }
}

@media (max-width: 480px) {
  .kpi-grid { grid-template-columns: 1fr; }
  .page-header { flex-direction: column; align-items: flex-start; }
}

/* ── Email AI Banner ─────────────────────────────────────────────────────── */
.ai-banner {
  background: linear-gradient(135deg, #f8faff 0%, #eef3fb 100%);
  border: 1px solid var(--accent-border);
  border-radius: var(--radius-sm);
  padding: 14px 16px;
  margin-top: 12px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.ai-banner-neutral {
  background: var(--surface-2);
  border: 1px solid var(--surface-border);
  border-radius: var(--radius-sm);
  padding: 10px 14px;
  margin-top: 10px;
  color: var(--text-secondary);
  font-size: 0.88rem;
}
.ai-banner-top { display: flex; justify-content: space-between; align-items: center; }
.ai-banner-category { display: flex; gap: 12px; align-items: center; }
.ai-cat-icon { font-size: 1.5rem; }
.ai-cat-blue   { color: #2563eb; }
.ai-cat-orange { color: #ea580c; }
.ai-cat-red    { color: #dc2626; }
.ai-cat-green  { color: #16a34a; }
.ai-cat-gray   { color: var(--muted); }
.ai-cat-label { font-weight: 700; font-size: 1rem; color: var(--text); }
.ai-cat-sub   { font-size: 0.75rem; color: var(--muted); margin-top: 1px; }
.ai-banner-priority {
  padding: 3px 10px;
  border-radius: 20px;
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.05em;
  white-space: nowrap;
}
.ai-confidence-bar {
  height: 5px;
  background: var(--surface-border);
  border-radius: 10px;
  overflow: hidden;
}
.ai-confidence-fill { height: 100%; border-radius: 10px; transition: width 0.4s; }
.ai-reason { font-size: 0.82rem; color: var(--text-secondary); font-style: italic; line-height: 1.5; }
.ai-auto-actions { display: flex; gap: 6px; flex-wrap: wrap; padding-top: 4px; border-top: 1px solid var(--accent-border); }
.auto-action-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 3px 9px;
  border-radius: 20px;
  font-size: 0.74rem;
  font-weight: 600;
  background: var(--success-bg);
  color: var(--success);
  border: 1px solid rgba(22,117,83,0.2);
}
.auto-action-sent   { background: var(--accent-bg); color: var(--accent); border-color: var(--accent-border); }
.auto-action-draft  { background: rgba(99,102,241,0.08); color: #4f46e5; border-color: rgba(99,102,241,0.2); }
.auto-action-queue  { background: var(--surface-2); color: var(--text-secondary); border-color: var(--surface-border); }

/* ── Smart action row ────────────────────────────────────────────────────── */
.smart-action-row { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.auto-sent-label {
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--accent);
  display: flex;
  align-items: center;
  gap: 6px;
  background: var(--accent-bg);
  padding: 6px 12px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--accent-border);
}
.complaint-done-btn { opacity: 0.6; cursor: default !important; }
.draft-generating {
  background: var(--surface-2);
  border: 1px dashed var(--accent-border);
  border-radius: var(--radius-sm);
  padding: 16px;
  text-align: center;
  color: var(--accent);
  font-size: 0.88rem;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
}
.draft-sent-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 0.72rem;
  font-weight: 600;
  color: var(--success);
  background: var(--success-bg);
  border: 1px solid rgba(22,117,83,0.2);
  border-radius: 20px;
  padding: 2px 8px;
  margin-left: 8px;
  vertical-align: middle;
}

/* ── Email label category colors ─────────────────────────────────────────── */
.label-cat-blue   { background: rgba(37,99,235,0.08);  color: #1d4ed8; border-color: rgba(37,99,235,0.2); }
.label-cat-orange { background: rgba(234,88,12,0.08);  color: #c2410c; border-color: rgba(234,88,12,0.2); }
.label-cat-red    { background: var(--danger-bg);      color: var(--danger); }
.label-cat-green  { background: var(--success-bg);     color: var(--success); }
.label-cat-gray   { background: var(--surface-2);      color: var(--muted); }
.label-green      { background: var(--success-bg);     color: var(--success); }
.label-draft      { background: rgba(99,102,241,0.08); color: #4f46e5; border-color: rgba(99,102,241,0.2); }

/* ── Needs Reply folder highlight ────────────────────────────────────────── */
.folder-btn-highlight { border-left: 3px solid #4f46e5 !important; }
.folder-btn-highlight:not(.active) { background: rgba(99,102,241,0.06); }

/* ── Thread conversation view ────────────────────────────────────────────── */
.thread-subject-row { display: flex; align-items: center; gap: 10px; }
.thread-count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 20px;
  height: 18px;
  padding: 0 5px;
  background: var(--accent);
  color: #fff;
  border-radius: 10px;
  font-size: 0.68rem;
  font-weight: 700;
  flex-shrink: 0;
}
.thread-count-lg {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 10px;
  background: var(--accent-bg);
  color: var(--accent);
  border: 1px solid var(--accent-border);
  border-radius: 20px;
  font-size: 0.76rem;
  font-weight: 600;
  white-space: nowrap;
}
.thread-conversation {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin: 14px 0;
  border-top: 1px solid var(--surface-border);
  padding-top: 14px;
}
.thread-msg {
  border-radius: var(--radius-sm);
  overflow: hidden;
  border: 1px solid var(--surface-border);
}
.thread-msg-inbound { background: var(--surface); }
.thread-msg-outbound { background: var(--accent-bg); border-color: var(--accent-border); margin-left: 20px; }
.thread-msg-latest { border-color: var(--accent); box-shadow: 0 0 0 2px var(--accent-bg); }
.thread-msg-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  background: rgba(0,0,0,0.025);
  border-bottom: 1px solid var(--surface-border);
  font-size: 0.8rem;
}
.thread-msg-outbound .thread-msg-meta { background: rgba(31,90,149,0.06); }
.thread-msg-sender { font-weight: 700; color: var(--text); }
.thread-msg-date { color: var(--muted); font-size: 0.75rem; margin-left: auto; }
.thread-msg-badge {
  padding: 1px 7px;
  border-radius: 10px;
  font-size: 0.68rem;
  font-weight: 700;
}
.thread-msg-unread { background: var(--accent-bg); color: var(--accent); border: 1px solid var(--accent-border); }
.thread-msg-body {
  padding: 12px 14px;
  font-size: 0.88rem;
  line-height: 1.65;
  color: var(--text);
  white-space: pre-wrap;
  word-break: break-word;
}
.thread-reply {
  border-top: 1px solid var(--accent-border);
  background: rgba(31,90,149,0.04);
}
.thread-reply-meta {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 6px 14px;
  font-size: 0.76rem;
  color: var(--accent);
  font-weight: 600;
}
.thread-reply-body {
  padding: 8px 14px 12px;
  font-size: 0.85rem;
  color: var(--text-secondary);
  line-height: 1.6;
  white-space: pre-wrap;
}

/* ── Pagination ───────────────────────────────────────────────────────────── */
.pagination-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 16px;
  border-top: 1px solid var(--surface-border);
  background: var(--surface-2);
  border-radius: 0 0 var(--radius-sm) var(--radius-sm);
}
.pagination-info { font-size: 0.82rem; color: var(--muted); }
.pagination-controls { display: flex; gap: 6px; }

/* ── Danger button ────────────────────────────────────────────────────────── */
.btn-danger {
  background: var(--danger);
  color: #fff;
  border-color: var(--danger);
}
.btn-danger:hover { background: #a52e25; border-color: #a52e25; }

/* ── Booking confirmation details card ───────────────────────────────────── */
.booking-confirm-card {
  background: rgba(99,102,241,0.05);
  border: 1px solid rgba(99,102,241,0.2);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.booking-confirm-title {
  font-weight: 700;
  font-size: 0.82rem;
  color: #4f46e5;
  display: flex;
  align-items: center;
  gap: 6px;
}
.booking-confirm-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 6px 16px;
}
.bcd-label {
  display: block;
  font-size: 0.72rem;
  color: var(--muted);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.bcd-value {
  display: block;
  font-size: 0.88rem;
  font-weight: 700;
  color: var(--text);
  margin-top: 1px;
}
.bcd-label.bcd-missing { color: #dc2626; }
.bcd-value.bcd-missing { color: #dc2626; font-weight: 600; }
.bcd-ready {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--success);
  display: flex;
  align-items: center;
  gap: 5px;
  padding-top: 4px;
  border-top: 1px solid rgba(99,102,241,0.15);
}
.bcd-incomplete {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--warning);
  display: flex;
  align-items: center;
  gap: 5px;
  padding-top: 4px;
  border-top: 1px solid rgba(99,102,241,0.15);
}
.btn-approve-booking {
  background: linear-gradient(135deg, #4f46e5 0%, #2563eb 100%);
  border-color: #4f46e5;
  font-weight: 700;
  padding: 7px 18px;
}
.btn-approve-booking:hover {
  background: linear-gradient(135deg, #4338ca 0%, #1d4ed8 100%);
  color: #fff;
}